Mudfarm Organix is dedicated to providing excellent customer service. If you have a issue we would love to hear from you to try and resolve it. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a refund on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 21 business days to qualify for a refund. Please note that items that are indicated as samples, final sale or liquidation cannot be returned, refunded, or exchanged.

 

2. All subjective returns (where there has been no mistake from our end) will be assessed a 20% restocking fee, or a minimum of $10, whichever is greater.

 

3. Returns authorized beyond the 21 days will period will be charged a 20% restocking fee.

 

4. If we have made an errors on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible. We are here to help you resolve your issue.

 

5. All product returns require an Mudfarm Return Ticket #. This # number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.

 

6. All returns are to be sent to our Toronto Location and Office . The statement 'Goods Returning to Manufacturer' must be stated on all packages. All returns must be shipped by ground Postal Service to avoid any customs and brokerage charges. If returned by any other shipping method, customers will be responsible for those charges.

 

7. All subjective returns must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.

 

8. Products that are returned due to quality issues will be refunded or credited only after written documentation is submitted outlining the challenge. Similarly the cost of the return freight will only be refunded if the quality of the returned item(s) was deemed unacceptable.

 

9. If the cost of a returned item is $10 or less, a credit will be applied to the customers' account. There will be no refunds or replacement for that product and when the customer orders again 10$ credit will be applied to that order.

 

10. Refunds or credits can take up to 30 to 45 days to process, depending upon the volume of returns. From the date you receive our credit email from our customer service, refunds will be refunded to your pay pal account, credit card or check.